Terms and Conditions:
This Website in owned, hosted, operated and maintained by Active Tourism and Event Management (here referred to as ATEM) and having its Office at Ashutosh Mukherjee Road Bye Lane, Subashpally, Siliguri-734001, West Bengal, India.
ATEM and /or any others website(S) linked to this website in an online information and communications service provided to you, subject to your compliance with the terms & conditions set forth below.
Please read the documents carefully before using or accessing this website, you agree to be bound by the terms & conditions set forth below and also you are of legal age to enter into a binding agreement/contract. This website is maintained by ATEM, bases in Siliguri, India. Violation of any terms of service may subject to civil/criminal prosecution in an Indian Court.
The users of this website shall be deemed to have read, understand and expressly accepted the terms and conditions of this agreement which shall govern the desired transaction or provision of such services by ATEM for all purposes and shall be binding on all users. The users understand and accept that the services taken from ATEM also covered the services provided by the different service provider like transporters, hotels, airlines, channel partners/associates of ATEM etc. who might have their own terms of service, rules and guidelines. The user shall be responsible for ensuring compliance with the terms, policies and guidelines of the service provider with whom the user may deal during the course of services taken from ATEM.
ATEM reserves the right to terminate the access of this website or any other linked website or any portion or services there of any time without any prior notice for any reason. ATEM also reserve the right for any modification, addition, alteration, or to edit any information/data in this website without any prior notice. User is responsible to review the terms and conditions from time to time.
ATEM providing the services to its clients/guests/user with the understanding that the clients/guests/users has fully read, understood and expressly accepted the terms and conditions of this agreement. If any user/guest/client does not agree with any of this terms & conditions, the user/guest/client might not avail the services from ATEM. They are advised not to take any services from ATEM. If any terms and conditions contained herein conflict with the additional terms or other terms & guidelines contained within any other ATEM documents then these terms shall supersede any other terms & conditions. User will abide by all additional terms, procedure & guidelines as may be modified from time to time in connection with the use of services. The user agreed that they will comply with all applicable laws and regulations regarding use of the services. The user also confirm that the user is of legal age to enter into a binding contract and is not a person barred from availing the services under Indian Laws or other applicable Laws.
That the user agrees that he/she will accept any exceptional circumstances where the service providers like hotels, transporters, airlines and others unable to provide the services or unable to honour the confirmed bookings due to any reasons like Govt. decisions, strike, labour unrest, weather conditions, business exigencies, political issues, flight cancellation, technical issues etc. ATEM authority being an agent for facilitating the services shall not be responsible and liable for such circumstances and user will have to contact directly to the service provider like hotels, transporters, airlines and others to resolve the issues or for refund or others.
ATEM shall not be liable for any delays in services or non-performance in whole or in part of its committed services due to any cause such as Act of God, strike, fire, Acts of Govt., political issues or any other similar problem(s) with transporters, hotels, airlines, railways, buses etc. Maximum liability of ATEM under any circumstances in respect of any services offered shall be limited to the refund of total amount received from the customer less cancellation or any other charges as may be applicable. ATEM shall not be responsible for any damage, loss or any other expenses whatsoever and shall not be liable beyond the amount charged by ATEM for their services. For any claim/refund/settlement/dispute/complain/others etc. the user shall be intimated to ATEM authority in written a maximum period of 60 days from the date of service. ATEM authority shall proceed for the applicable refunds as per policy of ATEM and other service providers like hotels, airlines, transporters as the case may be. No requests for refunds and others to be entertained after 60 days period of time as specified above and ATEM authority shall not be responsible for that.
Mode of Communication:
We are providing web base information to the user through this internet site. For any communication to the user ATEM shall use either e-mail services or over the telephone or through SMS(Short Mobile Service). ATEM may send booking confirmation and package or other information or message to the customer through mobile SMS or e-mail. Customer/user shall not have any objection for this or shall not come under "DO NOT DISTURB" guidelines of Telecom Regulatory Authority of India or other authority in India & Abroad.
User shall maintain the confidentiality of the information/data and shall not disclosed unless as required by Law or to serve purpose of this agreement and the obligations of both the parties therein. If find any guilty or misuse of the information/data, offender(s) shall be penalised as per Indian Laws as applicable.
||No refund for cancellation on day of arrival or NO SHOW.
|01 to 07 Days
||50% of amount paid is refundable
|08 Days to 15 Days
||60% of amount paid is refundable
|16 to 30 Days
|| 70% of amount paid is refundable
|More than 30 Days
||90% of amount paid is refundable
No refund is admissible in case of tour is cancelled or alter at the last moment due to Civil disturbance, natural calamities and other such incidents which are beyond human control.
Children upto 5 years no additional cost(Complimentary)
Children 6-12 years will be charged for Extra Bed or Child without Bed as services taken
Children above 12 years to be considered as like adult.
The guests must carry the proof of age of child otherwise hotel may change extra.
ATEM provide the services to its customer as an agent for facilitating the travel related services. ATEM may charge certain amount of service changes or transaction fees from its customer. The user agrees to pay for all charges, fees, duties, taxes and assessment arising out of the use of ATEM services. Customer shall pay the entire amount as agreed for a particular service to be taken from ATEM before start the service. For any reason in case the total amount of money due for the service is not received my ATEM, ATEM may refuse to provide the services to the customer partly or fully. The user shall agrees and expressly undertakes that the full payment to be made as per payment terms to ATEM. ATEM will provide the services only after received the full amount from the customer as per payment terms. Failing of which ATEM may refuse to provide the services in part or full to the customer. ATEM authority also may restrict or withdraw the services in midway due to non-payment of agreed money. ATEM shall not be responsible for any delay in transfer of money through Banking system or other channel of payment. In the case where the money has been paid through Bank or other channel, ATEM shall consider the date and time of money received in their Banking Account only but not the date and time of the payment/transfer of money by the customer. If any customer refuse or not to pay the agreed amount of money for any services from ATEM, ATEM reserves the right to recover the due amount of money from the customer through appropriate legal action as necessary.
ATEM provide the services to its clients as an agent on behalf of third party service providers. Hotel booking services provided by ATEM either as a part of package tour or as a separate service and ATEM arrange the booking in different hotels ( Hotel means hotel, motel, resort, Govt. Accommodations, lodges, home stay, Govt. Bungalows, guest houses etc.) as per the requirement of the clients. ATEM provide these services as per the availability of the rooms in a particular hotel. The user agrees that ATEM being an agent for facilitating the booking services shall not be responsible and liable in any circumstances for any disputes or failure of agreed services of the hotel. The user shall read and understand the rules and guidelines of the use of services in a hotel and follow the same. If any customer does not comply the rules and guidelines of the hotel, then the user would be responsible for that and if the hotelier decides to penalize the user by any manner, the user would not have any right to catch ATEM as a party for the issue. In "No Show" case in a hotel, the full amount to be charged from the customer and no refund is admissible. In the case of cancellation of a booking, booking amount is refundable as per cancellation policy of the concern hotel and also after deduction of our cancellation & other charges as per policy. Guests must carry valid identity proof like voter card, passport, driving license etc. please not that PAN card will not consider as identity proof. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a "Couple" if suitable proof of identification is not presented at check in. ATEM will not be responsible for any check in denied by the hotel due to the aforesaid reason. The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. ATEM will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
ATEM provide the transportation services to its customers as a part of package tour or as a separate service through different transporters. ATEM provide these services as an agent for facilitating the booking services. Any problem arise due to breakdown the vehicle or any technical reason or any other reasons which are not under human control ATEM shall not be responsible for that. The user agrees that ATEM shall not be responsible for any delay, harassment, inconvenience caused by such mechanical failure or other reason. If require ATEM will arrange the alternate vehicle available on that route. The user shall not hold ATEM for such delay, inconvenience. That the user agrees that driver can use the route as per his convenience during the tour depending on road conditions or others and the user shall not object. If user want to travel through a specific route, the user must inform ATEM in written in advance and the user agree to pay additional cost as applicable but the final decision is the sole discretion of the driver/ transporter. The user agrees not to consume any alcoholic beverages white travelling and not to ask driver to handover the vehicle key or not to drive the vehicle. For any damage in the vehicle for any direct or indirect activity of the user, the user shall be liable for recovery such damages. For any extra features in the vehicle such as carrier on top, music system, front facing seat etc. if required by the user, user must inform ATEM in written and also in advance and also agrees to bear the additional cost if any. ATEM shall arrange these subject to availability only and at its sole discretion.
Right to Refuse and Cancellation of Services:
ATEM reserves the right not to accept any customer order for any reason without assigning the reason to the customer. The customer can't claim any service from ATEM as a matter of right.
The user expressly undertakes to provide correct and valid information while requesting for any services under this agreement and not to make any misrepresentation of facts at all. Any default would violate this agreement and ATEM authority shall restrict to avail the services to the user.
Other Site and Links:
ATEM may connect some other internet site or web pages or external links for the convenience of the users. ATEM does not give any guarantee regarding the contents of these sites, service information, products etc. ATEM only connect these sites for the information and convenience of the user. The use of the external site is the sole responsibility of the users.
Cancellation or Change in Pre Booked Services:
Any change in pre booked service is not permissible. If any customer request for any change in pre booked service, it would be considered as a new booking. The original service to be considered as a cancellation of service and as per policy cancellation charges to be levied. The amount payable for new service is separate and not to be adjusted with the cancellation/refundable amount. Refundable amount if any to be refunded separately after completing the official formalities. Hotel tariff may be changed without prior notice and customer shall have to follow the new tariff and ATEM is not responsible for any change in tariff. If any booking is not confirmed for any reason ATEM will intimate the customer and will process for the refund. Under any circumstances ATEM shall not be responsible for another booking in lieu of or to compensate or replace the unconfirmed one. All new/further booking will be considered as separate transaction/booking. The user agrees that if any reason ATEM unable to provide the pre booked or committed services in part or full, ATEM will arrange to refund the entire money received from the customer/user less the applicable cancellation, refund or other charges and that amount will be full & final payment against that service(s) and ATEM will not be responsible for any other claim/liabilities for that service(s). ATEM shall not be responsible for any delays or non-performance in whole or part service(s)due to any acts such as acts of God, fire, strike, political issues, acts of Govt., problem in airlines, train, buss, hotels, transporters etc.
For any legal matters Court at Siliguri, SDC, West Bengal, India alone shall be the exclusive Jurisdiction in all matters related to ATEM. All legal matters are subject to the Jurisdiction of the said Court only.